Conversational assistants
Chat and voice assistants that answer from your approved knowledge and take defined actions.
Smarter interactions. Happier customers.
We use AI to answer customers faster, help your people respond better and learn from every interaction, while keeping people in charge of what matters.
Problems we address
Customers waiting for simple answers
Routine questions queue behind complex ones, and service quality varies with who picks up.
Agents searching for information
Support staff lose time moving between systems and documents.
Insight lost in conversations
Calls and chats hold valuable signals that rarely reach the people who could act on them.
Automation that frustrates
Rigid bots irritate customers when they cannot hand over to a person gracefully.
Capabilities
Agent assist
Suggest answers, summarise conversations and surface the right information while the agent is talking.
Smooth handover
Pass a conversation to a person with the context, instead of making the customer start again.
Interaction insight
Analyse conversations to spot recurring issues, sentiment and opportunities.
Personalisation
Tailor responses and recommendations using what you already know about the customer, with consent.
Multilingual service
Support the languages your customers use, including Greek.
Typical use cases
- Customer service assistants for common questions and status requests
- Support for contact-centre agents during live conversations
- Guest and customer concierge in hospitality, retail and banking
- Post-interaction summaries and quality review
How we deliver
Map the journeys
Find the interactions where AI helps most and where people must stay involved.
Ground it in your knowledge
Connect approved content and systems so answers are accurate and consistent.
Design the handover
Define when and how the assistant passes to a person.
Test with real conversations
Evaluate on real cases, including difficult ones, before customers see it.
Launch, listen and refine
Monitor outcomes and customer feedback, and improve continuously.
Technical foundations on AWS
Built on AWS, integrating with the channels and systems you already use.
- Amazon Connect
- Amazon Lex
- Amazon Bedrock
- Amazon Transcribe
- Amazon Polly
- Amazon Comprehend
- Amazon Bedrock Guardrails
- We integrate with existing CRM, ticketing and contact-centre platforms where they are not on AWS.
Security, governance and operations
Privacy by design
Customer data is handled according to your policies and applicable data protection rules.
Clear disclosure
Customers know when they are talking to an automated assistant.
Human fallback
A person is always reachable when the assistant cannot help.
Quality monitoring
Accuracy, tone and resolution are reviewed regularly.
Where we apply it
- Financial & Business OperationsAI-assisted reconciliation, document processing and customer service for finance, banking, insurance and business operations.
- Hospitality & TourismPersonalised guest journeys, direct bookings and efficient operations for hospitality and tourism businesses, on AWS.
- Retail & E-commerceE-shops and websites that launch fast, scale for peaks, stay secure and convert, with analytics and AI to understand customers.
Related services
- Generative AI & RAGGenerative AI applications grounded in your own knowledge with retrieval-augmented generation, evaluated, guarded and operated on AWS.
- Agentic AI & AI AgentsEnterprise AI agents on AWS, integrated with your systems, with controlled tool use, evaluation, security, human oversight and operational monitoring.
Have an AI or Cloud challenge to solve?
Let's identify the opportunity and determine the right path to a working solution.
Discuss Your Initiative